Shipping Policy

Last updated: September 10, 2026

Thank you for shopping at easyplantday.shop. We take special care when preparing and packing live plants for delivery.

1. Shipping Area

We currently ship to the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or destinations outside the United States.

2. Shipping Charges

Standard shipping is free on all orders unless a different charge is clearly displayed at checkout before payment.

3. Processing Time

Orders are normally prepared for shipment within 1-2 business days after payment is confirmed. Orders placed on weekends or public holidays begin processing on the next business day.

Because plants are living products, shipment may be delayed during extreme heat, freezing temperatures, severe storms, or other conditions that could endanger the plant. We will notify you if a significant delay affects your order.

4. Estimated Delivery Time

After dispatch, delivery generally takes 3-7 business days. Delivery dates are estimates, not guarantees. Weather, carrier disruptions, peak seasons, and incomplete or incorrect addresses may cause delays.

5. Tracking

When tracking is available, it will be sent to the email address provided at checkout. Tracking information may take up to 48 hours to update after the carrier receives the package.

6. Address Changes

Please verify your delivery address before placing an order. If you need a correction, contact us immediately through our contact page. We cannot guarantee that an address can be changed after an order enters processing or ships.

Except where prohibited by law, customers may be responsible for extra shipping costs caused by an incorrect or undeliverable address entered at checkout.

7. Separate Shipments

Items in the same order may be delivered in separate packages. Separate tracking numbers may be provided when applicable.

8. Receiving a Live Plant

Bring your plant indoors promptly after delivery, remove the protective packaging, and follow the care instructions supplied with the plant. Damage caused by leaving a delivered package outdoors or exposing it to extreme temperatures after delivery may not be eligible for a remedy, except where applicable law requires otherwise.

9. Lost, Delayed, or Damaged Shipments

If tracking has stopped updating, your package appears lost, or your order arrives damaged, contact us promptly through our contact page. For visible delivery damage, contact us within 48 hours and provide:

  • Your order number;
  • Photos of the full plant and planter;
  • Close-up photos of the damage;
  • Photos of the inner and outer packaging; and
  • A photo of the shipping label.

Keep the product and packaging until we complete our review. Depending on the circumstances and product availability, we may provide care guidance, replacement parts, a replacement product, store credit, or a refund under our Refund Policy.

10. Customer Service Hours

Our customer service team is available Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time (PT), excluding U.S. public holidays. Messages received outside these hours will be answered during the next business day.

11. Contact

For shipping assistance, use https://easyplantday.shop/contact or email [INSERT SUPPORT EMAIL].