Contact Us
We are here to help with product questions, plant care, orders, shipping, and refund or replacement requests.
1. Customer Support
Contact form: https://easyplantgo.shop/contact
Email: [INSERT SUPPORT EMAIL]
Support hours: [INSERT DAYS, HOURS, AND TIME ZONE]
Typical response time: [INSERT RESPONSE TIME]
2. Information to Include
For faster help with an existing order, provide:
- Your full name;
- Your order number;
- The email address used at checkout;
- A brief description of the issue; and
- Photos of the plant, planter, packaging, and shipping label if the order arrived damaged.
Do not send payment card numbers, passwords, or other sensitive financial information through email or the contact form.
3. Business Information
Legal business name: [INSERT LEGAL BUSINESS NAME]
Trading website: easyplantgo.shop
Business mailing address: [INSERT COMPLETE BUSINESS ADDRESS]
Return address: Supplied by customer support after a return is authorized.
Do not mail products to the business mailing address unless support has confirmed the correct return address in writing.
4. Time-Sensitive Order Requests
Submitting a message does not automatically cancel or change an order. For a time-sensitive request, write URGENT – ORDER [ORDER NUMBER] in the subject line. We will respond as soon as reasonably possible during published support hours.