Refund and Replacement Policy

Last updated: September 10, 2026

We want your order from easyplantday.shop to arrive in good condition. Because plants are living and perishable products, special conditions apply to cancellations, returns, replacements, and refunds.

1. Order Cancellations

To request a cancellation, contact us as soon as possible through our contact page. Include your name, order number, and the email address used at checkout.

We cannot guarantee cancellation after an order has entered processing or shipped. If a cancellation is approved before shipment, the refund will be returned to the original payment method.

2. Refund Request Deadlines

Refund or replacement requests must be submitted within the applicable period below:

  • Live plants, damaged or incorrect deliveries: within 48 hours of delivery;
  • Non-living accessories: within 30 days of delivery, provided the item is unused, undamaged, and in its original packaging; and
  • Order cancellations: before the order enters processing or ships.

Requests submitted after the applicable deadline may be declined, except where a longer period is required by applicable law.

3. Damaged, Defective, Incorrect, or Missing Items

Contact us within 48 hours of delivery if:

  • A plant or planter arrives materially damaged;
  • The product received is different from the product ordered; or
  • An item is missing from the shipment.

Your request should include the order number, a description of the issue, and clear photos of the product, damage, packaging, and shipping label. Keep the item and packaging while we review the claim.

After review, we may provide care guidance, replacement parts, a replacement product, store credit, or a refund. The appropriate remedy depends on the circumstances, product availability, and applicable law.

4. Live Plant Issues

If a plant develops a serious health problem shortly after delivery, contact us within 30 days of the delivery date. Provide the order number, current photos, and a description of the plant’s placement, light, temperature, and watering routine.

Coverage does not normally include:

  • Natural differences in height, fullness, leaf shape, pattern, or color;
  • Minor leaf loss, bent leaves, loose soil, or temporary transit stress;
  • Damage caused by improper watering, unsuitable light or temperature, repotting, neglect, misuse, pets, or pests introduced after delivery;
  • Damage caused by leaving the package outdoors after confirmed delivery; or
  • Requests made after the stated guarantee period.

We may provide reasonable care instructions and ask for updated photos before deciding whether a replacement, credit, or refund is appropriate.

5. Change-of-Mind Returns

Due to the perishable nature of live plants, we do not accept live-plant returns or provide refunds for a change of mind after delivery.

Unused, undamaged, non-living accessories in their original packaging may be eligible for return within 30 days after delivery. Contact us before sending anything back.

Do not return a plant or other product unless our support team has provided written authorization and the correct return address. Unauthorized returns may not be accepted or refunded.

6. Non-Refundable Items

Unless an item is damaged, defective, incorrect, or applicable law requires otherwise, the following are non-refundable:

  • Gift cards;
  • Personalized products or gift messages;
  • Clearance or final-sale items clearly marked before purchase; and
  • Original or return shipping charges.

7. Refund Processing and Timing

Once a refund is approved, we will submit it to the original payment method within 3 business days. Please allow an additional 5-10 business days for the refund to appear in your bank or card account, depending on your payment provider.

If the refund does not appear after 10 business days from the date we confirm it was issued, please contact your bank or card issuer first, then contact us with your order number.

8. Consumer Rights

Nothing in this policy excludes or limits any consumer right that cannot legally be waived.

9. Contact

Submit a request at https://easyplantday.shop/contact or email [INSERT SUPPORT EMAIL]. Include your name, order number, delivery date, and supporting photographs where relevant.